Thinking behind the course
Here is some of the research that has assisted in creating this training
Hofstede, Geert (2001). Culture’s Consequences: comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: SAGE Publications. ISBN 978-0-8039-7323-7. OCLC 45093960.
Health Literacy Environment of Hospitals, Health and Social Service Agencies. by R. Rudd, O. Groene, W. Lawrence, L. Fleisher; 2010. HARVARD
Cross TL, Bazron BJ, Dennis KW, Isaacs MR (1989) Towards a Culturally Competent System of Care Vol. 1. Georgetown University Child Development Centre, Washington DC.
The Lewin Group, Inc. (2002) Indicators of Cultural Competence in Health Care Delivery Organisations: An Organisational Cultural Competence Assessment Profile Prepared under contract with the USA Department of Health and Human Services.
Judicial Council of Australia- Cultural Diversity Within the Judicial Context: Existing Court Report
Teaching Patients with Low Literacy Skills, Second Edition by Doak, Doak & Root, 1996.
Bias – Blind Spot: Hidden Biases of Good People, Mahzarin R. Banaji, Anthony G. Greenwald, 2013 HARVARD
Government/ Sectoral frameworks
VIC – Cultural responsiveness framework
Australian Commission on safety and quality in health care- Addressing health literacy through a new national approach
Victorian transcultural mental health- working with interpreters
CEH Language services and cultural competence frameworks