Course Background

The Thinking behind this course

Who Created This Course?

The Centre for Culture, Ethnicity & Health has developed this course.

The Centre for Culture, Ethnicity & Health has developed this course to help reach our goal to create equal access to services for people from refugee and migrant backgrounds. We’ve been working this way for nearly twenty five years and offer a range of services (including training)

Learn more about the Centre for Culture, Ethnicity & Health

Learn more about the research that went into this course.

Siri Gunawardana

Siri has over 15 years of experience in migrant and refugee settlement, training and health promotion. Siri holds a Masters in Public Health, a Bachelor of Arts-Community Development, and Certificate IV in Workplace Assessment and Training.

Jolyon Burford

Jolyon works with clients to create targeted training outcomes and develops and delivers CEH’s face to face and online training. Jolyon has worked with the community and education sectors for over 15 years. Jolyon has a Bachelor of Social Science, Diploma of Education and a Cert. IV in Training and assessment.

Spase Veljanovski

Spase has over 20 years’ experience in access and equity work and language services in mental health, local government and community health. He has experience in project management, research, evaluation and has previously managed a team in a community health centre. Spase has expertise in language services, organisational cultural competence and health literacy. He is a trainer and project worker in all these areas. Spase has a Bachelor of Arts (Multicultural Studies), Master of Public Health and Certificate IV, Training & Assessment.

Centre for Culture, Ethnicity & Health (CEH)

The Centre for Culture, Ethnicity & Health has been working with organisations and people from refugee and migrant communities directly since 1994. Our thinking combines practical knowledge from this work with our community with research projects we have initiated and further research.

Here is some of the research that has assisted in creating this training


Hofstede, Geert (2001). Culture’s Consequences: comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: SAGE Publications. ISBN 978-0-8039-7323-7. OCLC 45093960.

Health Literacy Environment of Hospitals, Health and Social Service Agencies. by R. Rudd, O. Groene, W. Lawrence, L. Fleisher; 2010. HARVARD

Cross TL, Bazron BJ, Dennis KW, Isaacs MR (1989) Towards a Culturally Competent System of Care Vol. 1. Georgetown University Child Development Centre, Washington DC.

The Lewin Group, Inc. (2002) Indicators of Cultural Competence in Health Care Delivery Organisations: An Organisational Cultural Competence Assessment Profile Prepared under contract with the USA Department of Health and Human Services.

Judicial Council of Australia- Cultural Diversity Within the Judicial Context: Existing Court Report

Teaching Patients with Low Literacy Skills, Second Edition by Doak, Doak & Root, 1996

BiasBlind Spot: Hidden Biases of Good People, Mahzarin R. Banaji, Anthony G. Greenwald, 2013 HARVARD

Government/ Sectoral frameworks

VIC – Cultural responsiveness framework

Australian Commission on safety and quality in health care- Addressing health literacy through a new national approach

Victorian transcultural mental health- working with interpreters

CEH Language services and cultural competence frameworks