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Introduction to Cultural Competence
Unit 2: Practical Skills
Unit 2 Overview
The perfect add-on to Unit 1 for staff who work in depth with migrant and refugee clients.
migrants and refugees. This unit has practical activities that show your staff how
to reduce unconscious bias, use plain language and check their clients
In Unit 2, You’ll Practice Skills To:
- Speak and write in plain language
- Check what clients understand from what they say
- Identify biases and learn thinking patterns to minimise them
- Identify their own cultural preferences and practice strategies for working with clients who are from other cultures
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Approximately 45 minutes.