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Introduction to Cultural Competence

Unit 2: Practical Skills

Unit 2 Overview

The perfect add-on to Unit 1 for staff who work in depth with migrant and refugee clients.

Unit 2 lets your staff practice the skills they need to work effectively with
migrants and refugees. This unit has practical activities that show your staff how
to reduce unconscious bias, use plain language and check their clients

In Unit 2, You’ll Practice Skills To:

  • Speak and write in plain language
  • Check what clients understand from what they say
  • Identify biases and learn thinking patterns to minimise them
  • Identify their own cultural preferences and practice strategies for working with clients who are from other cultures

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Course Pricing

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Approximately 45 minutes.

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