Thinking behind the course

The Centre for Culture, Ethnicity & Health has been working with organisations and people from  refugee and migrant communities directly since 1994. Our thinking combines practical knowledge from this work with our community with research projects we have initiated and further research.

Here is some of the research that has assisted in creating this training


Hofstede, Geert (2001). Culture’s Consequences: comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: SAGE Publications. ISBN 978-0-8039-7323-7. OCLC 45093960.

Health Literacy Environment of Hospitals, Health and Social Service Agencies.  by R. Rudd, O. Groene, W. Lawrence, L. Fleisher; 2010. HARVARD

Cross TL, Bazron BJ, Dennis KW, Isaacs MR (1989) Towards a Culturally Competent System of Care Vol. 1. Georgetown University Child Development Centre, Washington DC.

The Lewin Group, Inc. (2002) Indicators of Cultural Competence in Health Care Delivery Organisations: An Organisational Cultural Competence Assessment Profile Prepared under contract with the USA Department of Health and Human Services.

Judicial Council of Australia- Cultural Diversity Within the Judicial Context: Existing Court Report

Teaching Patients with Low Literacy Skills, Second Edition by Doak, Doak & Root, 1996.

Bias – Blind Spot: Hidden Biases of Good People, Mahzarin R. Banaji, Anthony G. Greenwald, 2013 HARVARD

Government/ Sectoral frameworks

VIC – Cultural responsiveness framework

Australian Commission on safety and quality in health care- Addressing health literacy through a new national approach

Victorian transcultural mental health- working with interpreters

CEH Language services and cultural competence frameworks